Returns
Exchange/Return of Furniture Covers/Pillows
- To return an item you must obtain a return authorization number (RA#) and UPS return label. For a RA#, please visit www.surefit.com and click “Returns” or call 888-796-0500. For a UPS return shipping label, please call 888-796-0500 and one will be mailed to you promptly. After receiving your UPS return label, simply apply the UPS label to your package and drop it off at a UPS drop box, UPS Store, or any authorized UPS shipping outlet. Please indicate your assigned RA# on the reverse side of the packing slip and on the carton next to the UPS label.
- Credit will not be issued nor will an exchange be processed for any product that has not been received by the Sure Fit Returns Department or received without a return authorization number (RA#).
- Original shipping and handling charges are non-refundable. A return processing fee equal to the original shipping and handling charge will be assessed for all returns. Orders placed during free or discounted shipping promotions will be charged a return processing fee in the amount that would have been charged for shipping and handling during non-promotional shipping conditions.
- Items must be returned in a clean, saleable condition within 30 days of the original ship date with original packaging and paperwork to be eligible for a refund or exchange. Sure Fit will not accept items that have pet hair, or that are worn, misused, stained, soiled or laundered.
- Items received after 30 days of original ship date will not be eligible for a refund or exchange and will not be returned to the customer.
- Items altered by the customer, including removal of care or law labels , may not be returned, exchanged, or refunded.
- Items that are on clearance may not be returned.
- Pillows without law labels attached may not be returned.
- Any item sold in sets must be returned in sets for a refund or exchange. Partial refunds or exchanges will not be made for partial returns of sets.
- You can expect your refund within 4 weeks from the time you mail your return to Sure Fit Inc.
- For credit card orders, please allow one to two statements for credit to appear.
- Eligible exchanges will be processed according to the exchange request. Additional merchandise charges and/or associated taxes are the responsibility of the customer. Shipping is free for all exchanges although, the returned items are subject to a return processing fee.
- Full credit will be given for items with manufacturer defects pending an inspection by our Quality Assurance Department.
- If you have any questions, please call our Customer Service Department at 888-796-0500 and a representative will be happy to assist you.
Exchange/Return of Area Rugs
- Area rugs must be returned in a clean, saleable condition within 30 days of original ship date with original packaging and paperwork to be eligible for a refund or exchange.
- A return authorization number (RA#) is required for all returned area rugs. Please call our Customer Service line at 888-796-0500 and one of our Customer Service Representatives will assist you. Arrangements will be made with Federal Express to pick up the and/or area rugs. Pick-up will be within 48 business hours. The cost to ship the return will be deducted from the refund.
- Area rugs returned without an RA# will not be eligible for a refund or exchange and will not be returned to the customer.
- Area rugs altered by the customer, including removal of care/law labels, may not be returned or exchanged.
- Eligible refunds will be credited to the original payment method (with any applicable taxes) less original shipping/additional delivery/return shipping charges.
- Additional merchandise charges, shipping and/or applicable sales tax for an exchange is the responsibility of the customer. Additional delivery charges that may apply for specific products are the responsibility of the customer.
- Full credit will be given for items with manufacturer defects pending an inspection by our Quality Assurance Department.
- Refunds or exchanges can take up to 4 weeks to process. For credit card orders, please allow one or two statements for credit to appear.
